Zimaxx Tech Solutions Private Limited (“ZIMAXX” / “We” / “Us” / “Our”) respects the privacy of individual / User (“You” / “Your”) and is committed to take reasonable precautions to protect information consisting of Personal & Non-Personal Information and Sensitive Personal Data or Information (SPDI) (“Information”) of Users of MeraQR and comply with all legal, regulatory and / or contractual obligations related to privacy.
ZIMAXX / MeraQR has adopted the “Privacy by Default” principles in its approach to data privacy i.e. privacy of data and information is upheld first by default.
This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website (the “Site”) and utilize our services.
1. Scope:
This Policy applies to all Users of MeraQR.
2. Information covered by this Policy:
This Policy applies to Information collected and processed by ZIMAXX / MeraQR consisting of following:
2.1. Personal Information is information related to a User, or a combination of pieces of information that could reasonably allow him to be identified. Personal information may consist of full name, personal contact numbers, residential address, email address, gender or date of birth, Blood Group, Location, Email address, Data of emergency contacts as selected by User during installation and registration of MeraQR (name, number, email address, customer identification number, blood group, emergency contacts). While information such as date of birth in isolation may not be enough to uniquely identify the User, a combination of full name and date of birth, Mobile number, address, location, branch and Data of emergency contacts may be sufficient
2.2. Sensitive Personal Data or Information (SPDI) is such personal information that is collected, received, stored, transmitted or processed by ZIMAXX / MeraQR, consisting of:
- Password / PIN.
- Name
- Mobile Number
- Emergency contacts of the User
- Blood group
- Address
- Gender
- Location access; and
- Any of the information received under above personal information categories by ZIMAXX / MeraQR for processing, stored or processed under lawful contract or otherwise.
2.3. Non-Personal Information: We may automatically collect non-personal details like your IP address, browser type, and device information through cookies and similar technologies.
Please note that any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal information. The information that we request will be retained by us and used as described in this Privacy Policy.
.3. How We Use Your Information:
We utilize the collected information for the following:
- Enhancing our Site’s functionality and user experience.
- Keeping you informed about our products, services, and updates.
- Sending promotional and marketing materials, where applicable.
- Adhering to legal obligations and regulations.
4. Collection of Information:
Only minimum / necessary Information required to meet the purposes mentioned in this Policy shall be collected from the User/s. Neither ZIMAXX / MeraQR nor its representatives shall be responsible for the authenticity of such Information provided by the User/s. As normal business practice, ZIMAXX / MeraQR may collect Information in order to enable the secure online authentication, interaction and transaction with natural persons. This may include the installation of cookies and the collection of other session data.
Cookies:
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
MeraQR does not use these “cookies” explicitly. However, MeraQR may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of MeraQR.
5. How We Share Your Information:
Your privacy is crucial to us. Hence, we limit sharing of your information:
- Service Providers: We may disclose your details to trusted third-party service providers aiding us in areas such as hosting, data analysis, payment processing, and customer support.
- Affiliates and Partners: On occasion, we might share information with our affiliates and business associates for promotional endeavors.
In general, we use your Information to process your requests or transactions, to provide you with information or services you request, to inform you about other information, events, promotions, products or services related to MeraQR that we think will be of interest to you, to facilitate your use of and our administration and operation of MeraQR, and to otherwise provide and serve you and our Users.
6. Your Choices:
Your privacy preferences matter:
- You have the option to refrain from providing certain information, though this might limit your access to specific features of our Site.
- If you choose not to provide your Information that is mandatory to process your request, ZIMAXX / MeraQR may not be able to provide the corresponding service.
- You can unsubscribe from our promotional emails anytime by following the unsubscribe link in the emails.
7. Access, Correction, Objection of User’s Information:
Any modifications / corrections required to the Information can be carried out on MeraQR / Site. In the event the User is unable to do so due to lack of functionality in MeraQR / Site and / or the User wants to withdraw his / her consent to provide SPDI, he / she may contact the email id provided under Clause 12 of this Policy. MeraQR / Site may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by ZIMAXX / MeraQR. Therefore, we strongly advise you to review the Privacy Policy of these websites. ZIMAXX / MeraQR have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Log Data:
ZIMAXX / MeraQR will inform the User’s that whenever you use MeraQR, in a case of an error, we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our service, the time and date of your use of the service, and other statistics.
8. Retention, Processing and Storage of Information:
8.1. ZIMAXX / MeraQR shall retain Information for only as long as necessary to meet legal or regulatory requirements or for legitimate business purposes as mentioned in this Policy.
8.2. ZIMAXX / MeraQR adopt reasonable and appropriate security practices and procedures including administrative, physical security, and technical controls in order to safeguard User’s Information.
8.3. MeraQR stores User’s Information, thus ZIMAXX / MeraQR strive to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
9. Security:
While we employ robust security measures to protect your data, it’s essential to understand that no online transmission or storage is entirely foolproof against breaches.
10. Disclosure of Information:
10.1. ZIMAXX / MeraQR shall not use or disclose Information for purposes other than as mentioned in this Policy, except with the consent of User providing such Information or as required by law. However, ZIMAXX / MeraQR may be legally required to disclose the Information in the following cases:
- Where the disclosure is necessary for compliance of a legal obligation.
- Where mandated under the law by government agencies to disclose such Information.
10.2.
MeraQR does use third party services that may collect Information used to
identify you.
Where necessary, ZIMAXX / MeraQR may disclose Information to
business partners or third parties during the normal course of business for the
purposes mentioned in this Policy. In such cases, ZIMAXX / MeraQR will only
share Information related data when ZIMAXX / MeraQR is assured that:
- The Information is processed legitimately and appropriately by the business partner or third party in line with the established consent or in line with legal requirements.
- The business partner or third party has adopted a reasonable and equivalent level of security practices and procedures to ensure security of the Information shared;
- To facilitate our Service
- To provide the Service on our behalf
- -To perform Service-related services; or
- To assist us in analysing how our Service is used.
Users are hereby informed that these third parties have access to User’s Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
11. Amendment to this Policy:
ZIMAXX / MeraQR may change the data privacy practices and update this Policy as and when the need arises, and the same will be made available on MeraQR / Site. ZIMAXX’s commitment to protect the privacy of MeraQR User will continue to remain.
12. Contact Us:
For any queries or clarifications regarding this Privacy Policy, please reach out to us at meraqr@zimaxxtech.com / 1-800-210-4567.